Customer Service – Level 3 Advanced Apprenticeship

Who is the course for?

This comprehensive programme is for anyone working within a customer service role, including Customer Service Trainee, Assistant, Representative or Agent, communicating effectively with customers face to face, in writing, or by telephone, who are resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback and/or working in a team.

Benefits of Apprenticeship:

  • Learn, develop and practise the skills required for employment and/or career progression;
  • Meet the occupational requirements to pursue a career in customer service;
  • Gain a nationally recognised qualification valued by employers.

Duration

1 year

Cost The majority of the training costs delivered by the College for Apprenticeships is funded. There is a required employer contribution of:

  • Apprentices aged 16 – 18 = Free
  • Apprentices aged 19+ = Employer contribution of £500 or £750 for large organisations

Entry Requirements

At least 16 years old and contracted to work a minimum of 30 hours per week in a customer service role.

Programme Content

  • Professional telephone skills
  • Deliver customer service to difficult customers
  • Monitor and solve customer service problems
  • Organise the promotion of additional services or products to customers
  • Support customer service improvements
  • Implement quality improvements to customer service
  • Communications – verbal and non-verbal
  • Managing personal performance including SMART targets
  • Time management
  • Making a positive contribution to your business or organisation
  • Sales techniques and maximising sales
  • Developing working relationships
  • Health and safety

What is involved? A one day induction and typically up to three days’ of college attendance for each Functional Skill (if required). Thirteen days at college covering a range of workshops and training sessions. The Diploma in Customer Service involves a work-based evidenced portfolio and some tests. Assignments will also need to be completed. An assessor will visit the apprentice in the workplace to support the apprentice and maintain an effective relationship between the employer, the apprentice and the college. Once all elements have been achieved, the Apprenticeship will be awarded.

What next?

Subject to satisfactory completion of all aspects of the Intermediate Apprenticeship and with the recommendation from the tutor and support from the employer, we would provide a progression route to a Level 3 Advanced Apprenticeship.

Truro and Penwith College Business

Telephone: 01872 242711
Email: business@truro-penwith.ac.uk

Our postal address is:

Truro and Penwith College Business
Fal Building
College Road
Truro
TR1 3XX

 

Truro and Penwith College Business is open Monday – Thursday, 08.30 – 17.00, Friday 08:30 – 16:30

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Food Production & Cooking – Level 2 Intermediate Apprenticeship

Who is the course for?

Catering kitchen assistants helping with food preparation, cooks preparing, cooking and serving simple meals, including large volume meal service or those working within a café, canteens, care homes or restaurants with a limited menu choice.

This is a prestigious learning and development programme, valued by employers, trade associations and professional bodies in an industry currently worth £30bn to the English economy. There are no formal entry requirements but employers are looking for those who are keen to work as part of a team, have a ‘can do’ attitude, have high standards of personal hygiene, be excellent timekeepers and be willing to work shifts, which will often be outside the 9.00 – 5.00 pattern.

Benefits of Apprenticeship:

Achieving the Level 2 Intermediate Apprenticeship in Food Production & Cooking will enable you to:

  • Learn and develop the skills required for work and career progression in the hospitality and catering sector;
  • Gain a qualification that is valued by employers across this sector;
  • Develop a good understanding of catering in the hospitality environment.

Duration

1 year

Cost

The majority of the training costs delivered by the College for Apprenticeships is funded. There is an employer contribution of:

  • Apprentices aged 16 – 18 = Free
  • Apprentices aged 19+ = Employer contribution of £500 or £750 for large organisations

Programme Content

The programme is made up of two main qualifications – an NVQ Level 2 Diploma in Food Production & Cooking and a Level 2 Certificate in Hospitality and Catering Principles, which covers:

  • Health, safety and security of the working environment
  • Food safety and hygiene practices
  • Working as part of a team
  • Food preparation
  • Promoting and presenting menus
  • Healthier dishes
  • Complete kitchen documentation
  • The production of simple dishes including fish, poultry, meat and vegetables, bread and dough, rice and pastas, hot and cold desserts, cakes and biscuits
  • The preparation of meals to meet relevant nutritional standards

What is involved?

To gain the Level 2 Intermediate Apprenticeship in Food Production & Cooking you will attend College to cover functional skills (if applicable) and some professional skills seminars covering specialist areas of hospitality. Assessment is through various methods including practical observations in the workplace, assignments and discussions.

What next?

Truro and Penwith College deliver a range of programmes for the catering sector as well as a broad range of business skills programmes.

Truro and Penwith College Business

Telephone: 01872 242711
Email: business@truro-penwith.ac.uk

Our postal address is:

Truro and Penwith College Business
Fal Building
College Road
Truro
TR1 3XX

 

Truro and Penwith College Business is open Monday – Thursday, 08.30 – 17.00, Friday 08:30 – 16:30

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Children and Young People’s Workforce – Level 2 Intermediate Apprenticeship

Who is the course for?

The Level 2 Intermediate Apprenticeship in Children and Young People’s Workforce was created in partnership with City & Guilds, with the aim of allowing learners to gain the knowledge and in-depth understanding of the Childcare sector. The Intermediate Apprenticeship will suit those new to the childcare sector or for those who have limited responsibilities and are working under close supervision

Benefits of Apprenticeship:

Achieving the Level 2 Intermediate Apprenticeship in Children and Young People’s Workforce will enable you to:

  • Learn, develop and practise the skills required for employment and/or career progression in the childcare sector
  • Meet the occupational requirements to pursue a child care career
  • Gain a qualification that is valued by employers across the Children and Young People’s Workforce
  • Gain a more complex understanding of your role and responsibilities within a childcare environment

Duration

This is a 12 month programme of study and learners must be working 30+ hours in the sector.

Cost The majority of the training costs delivered by the College for Apprenticeships is funded. There is a required employer contribution towards this as follows:

  • Apprentices aged 16 – 18 = Free
  • Apprentices aged 19+ = Employer contribution of £500 or £750 for large organisations

Programme Content

This is a nationally recognised qualification that provides a broad and thorough training programme for all Early Years and Childcare professionals and covers topics, such as:

Safeguarding the Welfare of Children and Young People – Reviewing legislation and guidelines. How to respond to    evidence or concerns that a Child or Young Person has been abused including e-safety

Child and Young Person Development – Understand the main stages of child development 0-19 years

Introduction to Equality and Inclusion – Understand how to work in an inclusive way

Health and Safety – Understand policies and procedures and recognising risks and hazards

Partnership Working – Understand the importance of partnership with carers

Communication – barriers and strategies to improve communication

Support Relationships with Children and Young People –  Understand how to maintain and support relationships

Sessions are reviewed regularly and updated to meet the requirements of employers and learners in line with sector changes and the focus of legislation and good practice requirements.

What is involved?

To gain the Level 2 Intermediate Apprenticeship in Children and Young People’s Workforce, learners will attend a 1 day induction followed by 6 workshop days, plus a further 6 days for functional skills if required. Further assessment is through a combination of workbooks and assignments, which will require a degree of self-study. This will also include assessor visits at employer locations with the expectation of witness statements and product evidence to meet the Level 2 standards.

What next?

The Level 2 Children and Young People’s Workforce Certificate has been designed to enable students to progress as a Nursery/Pre-School assistant. This course will also suit existing staff looking to gain a qualification that will enhance their career prospects or enable their progression onto further study.

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Accountancy – Level 3 Advanced Apprenticeship

Purpose

The Advanced Apprenticeship offers you the skills and knowledge to develop as a finance professional.

The aim of this level is to enhance the skills developed in the intermediate apprenticeship. You’ll cover more complex financial processes, including final accounts for sole traders and partnerships, reports and returns and professional ethics.

On completion of the Advanced Apprenticeship, you’ll be awarded with the Level 3 Diploma in Accounting.

How long you’ll study

This level of apprenticeship will take a minimum of one year.

What you’ll learn

The advanced level consists of six units:

Accounts preparation

  • Understanding accepted principles of accounting and double-entry bookkeeping
  • Understanding accounting methods of recording non-current assets
  • Accounting for purchase of non-current assets
  • Accounting for depreciation and adjustments
  • Accounting for disposal of non-current assets
  • Preparing and extending the trial balance.

Prepare final accounts for sole traders and partnerships

  • Understanding the process involved in preparing final accounts
  • Preparing accounting records from incomplete information
  • Producing final accounts for sole traders
  • Understanding partnerships’ legislative and accounting requirements
  • Preparing a statement of profit or loss appropriation account
  • Preparing a financial position statement relating to a partnership.

Cost and revenues

  • Understanding an organisation’s costing systems
  • Recording and analysing cost information
  • Apportioning costs to organisational requirements
  • Analysing budget deviations and reporting these to management
  • Using information gathered from costing systems to assist decision making.

Professional ethics

  • Understanding principles of ethical working
  • Understanding ethical behaviour when working with internal and external customers
  • Understanding when and how to take appropriate action following suspected ethical codes breaches
  • Understanding the ethical responsibility of finance professionals in promoting sustainability

Indirect tax

  • Understanding VAT regulations
  • Completing VAT returns accurately and on time
  • Understanding VAT penalties and adjusting for previous errors
  • Communicating VAT information.

Spreadsheets software

  • Using a spreadsheet to enter, edit and organise numerical and other data
  • Selecting and using appropriate formulae and data analysis tools and techniques
  • Presenting, formatting and publishing spreadsheet information.

Truro and Penwith College Business

Telephone: 01872 242711
Email: business@truro-penwith.ac.uk

Our postal address is:

Truro and Penwith College Business
Fal Building
College Road
Truro
TR1 3XX

 

Truro and Penwith College Business is open Monday – Thursday, 08.30 – 17.00, Friday 08:30 – 16:30

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Accountancy – Level 2 Intermediate Apprenticeship

Purpose

The aim of this level of the AAT apprenticeship is to introduce an apprentice to basic accounting and finance skills. You’ll develop your skills in finance administration: double-entry bookkeeping, basic costing principles and purchase, sales and general ledgers.

It will provide the grounding for the higher levels of the AAT apprenticeship and support you with your first steps in your finance career.

On completion of the Intermediate Apprenticeship, you’ll be awarded with the AAT Level 2 Certificate in Accounting.

How long you’ll study

This level of apprenticeship will take a minimum of one year.

What you’ll learn

The intermediate level consists of five units:

Basic costing

  • Understanding an organisation’s cost recording system and using it to record or extract data
  • Use of spreadsheets to convey information on actual and budgeted income and expenditure.

Computerised accounting

  • Entering data at the start of an accounting period to set up customer and supplier accounts
  • Recording and processing customer and supplier transactions
  • Recording and reconciling bank and cash transactions
  • Processing and using journals to enter accounting transactions
  • Production of reports (day books, account activity, aged analysis, statements or remittance advice).

Work effectively in accounting and finance

  • Understanding an organisation’s accounting or payroll function
  • Using numeracy and literacy communication skills
  • Working independently or in a team to prioritise tasks and manage colleagues’ responsibilities
  • Understanding ethical values, principles and importance of confidentiality
  • Understanding and explaining benefits to organisations of sustainable values.

Processing bookkeeping transactions

  • Understanding double-entry bookkeeping, integrating books of prime entry and describing coding system functions
  • Understanding discounts and settlement, trade and bulk discount differences
  • Preparing and processing customer and supplier invoices and credit notes
  • Totaling and balancing a 3-column analysed cash book
  • Totaling, balancing and reconciling petty cash records within an analysed petty cash book
  • Processing ledger transactions and extracting a trial balance.

Control accounts, journals and the banking system

  • Understanding the purpose and use of control accounts and journals
  • Maintaining and using control accounts and the journal
  • Reconciling a bank statement with the cash book
  • Understanding the banking process and main services of banks and building societies

Understanding requirements of retention and storage relating to banking documents.

Truro and Penwith College Business

Telephone: 01872 242711
Email: business@truro-penwith.ac.uk

Our postal address is:

Truro and Penwith College Business
Fal Building
College Road
Truro
TR1 3XX

 

Truro and Penwith College Business is open Monday – Thursday, 08.30 – 17.00, Friday 08:30 – 16:30

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Computer Technician – Level 3 Advanced Apprenticeship

Who is the course for?

The Advanced Apprenticeship in ICT Computing Technician is designed and structured for individuals working in a commercial ICT environment. You would work as a computer technician, supporting the hardware and software needs within an organisation. This qualification focuses on all aspects of a Computer Technician role including Data security, software instillation, hardware maintenance and computer systems. You will learn the importance of having excellent employment skills such as, communication, attendance, personal presentation, time keeping, personal development, flexibility, commitment and how this will impact on your career path.

Benefits of Apprenticeship:

Achieving the Advanced Apprenticeship in ICT will enable you to:

  • Learn, develop and practise the skills required for employment and/or career progression in the ICT sector
  • Meet the occupational requirements to pursue an ICT career
  • Gain a qualification that is valued by employers across the Industry

Duration

This is a 12 month programme which includes one day per week at College for 30 weeks.

Cost The majority of the training costs delivered by the College for Apprenticeships is funded. There is a required employer contribution of:

  • Apprentices aged 16 – 18 = Free
  • Apprentices aged 19+ = Employer contribution of £500 or £750 for large organisations

Programme Content

The programme includes the BTEC Level 3 Diploma in Professional Competence of IT /Telecoms Professionals and BTEC Level 3 Certificate in ICT Systems and Principles and includes:                                        

  • Health and Safety in ICT
  • Develop Own Effectiveness and Professionalism
  • Security of ICT Systems
  • Software Installation and Upgrade
  • Technical Advice and Guidance
  • Customer Care in ICT
  • Working with ICT Hardware and Equipment
  • Software instillation
  • Hardware maintenance
  • Computer systems
  • Principles of ICT Systems and Data Security
  • Software Design Fundamentals
  • Computer Systems
  • Data security

What is involved?

To gain the Advanced Apprenticeship in ICT learners will be expected to attend: a one day college induction, taught sessions at college to complete the mandatory units, and functional skills (if applicable). Further assessment is through a combination of externally set written tests and internally assessed assignments; these require self-study and tutor visits at employer locations.

What next?

Level 4 Higher Apprenticeships: Computing Technician

Truro and Penwith College Business

Telephone: 01872 242711
Email: business@truro-penwith.ac.uk

Our postal address is:

Truro and Penwith College Business
Fal Building
College Road
Truro
TR1 3XX

 

Truro and Penwith College Business is open Monday – Thursday, 08.30 – 17.00, Friday 08:30 – 16:30

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